Community management includes email lists, blogs, private forums and membership sites, support desks, text messaging. Sometimes it includes a selected group of social media that are used by the target audience.
Community management can also include off line media such as direct mail, market research and telephone support—any group that includes your current or potential customers.
Community management is a classic PR function that has been expanded by the new tools offered by the Internet. I make full use of those tools to help you attract more new customers and keep the ones you have.
Community management can enhance your business. It can make “the sale after the sale” so that customers stay happy with their purchases (minimizing complaints and refunds). It can resolve problems and even help regain former customers.
Community management can drastically reduce support costs, promote customer loyalty by creating a community of satisfied customers, sell upgrades and create repeat customers.
Good community management even helps attract new customers. A vibrant customer community can be a strong selling point.
At Social Image Pro we have many ways to help you with community management, whether you want just a little help getting started, some remedial work to rebuild your image, or a turnkey solution. For example, I can set up and manage autoresponders, email lists, blogs, forums, help desks, social media accounts, membership sites, and other community management tools.
You can take it from there if you prefer, or Social Image Pro can maintain your community for you. You decide how much or how little help you need, and we’ll provide it.
Tell us about your needs, goals and audience, or let us research and analyze them for you. Either way, Social Image Pro can work out a plan for achieving your goals as quickly and efficiently as possible.
Once we agree on a plan, we work together with you as a team to achieve your goals and to keep increasing your success.
